Contact Us

Get in touch

Questions about ZMedic Air or your order? Our team is happy to help.

Contact details

Phone: 1-855-529-3555
Email: Inquiry@zmedicusa.com

Speak with a specialist

Our specialists can walk you through the technology, help you choose the right placement for your home, and answer any questions before you order.

Support

Already ordered? Reach out any time with questions about shipping, filters, setup, or our 14-day money-back guarantee.

Or send us a message using the form below — we'll get back to you shortly.

ZMedic Air is a wellness air purifier, not a medical device, and does not replace professional medical advice, diagnosis, or treatment. It is not intended to cure, treat, prevent, or guarantee improvement of any disease or condition. Always consult a qualified healthcare professional about any health concern.

Talk to a ZMedic Air specialist

Whether you are choosing between devices, tracking an order, or want to understand the technology before you buy - a real person will help you.

Most questions are answered the same business day.

Call 1-855-529-3555

Contact

Choose how you'd like to reach us

Call us 1-855-529-3555 Speak with a specialist about which device suits your home, or about an existing order. Call now → Email us Inquiry@zmedicusa.com Send us the details and we will come back to you, usually the same business day. Send an email → Wholesale Become a dealer Interested in stocking ZMedic Air? Our dealer team will walk you through pricing and territories. Dealer enquiries →

Send a message

Tell us what you need

Fill in the form and our team will get back to you. If your question is about an existing order, please include your order number so we can find it quickly.

Phone1-855-529-3555 EmailInquiry@zmedicusa.com

Before you write

Quick answers to common questions

Which device is right for my home?

The Active Oxygen Home Air Purifier (Z-72) is our full-size device, built for the room where you spend the most time. The Portable model suits people who move between rooms or travel, and the Car & Travel unit is our smallest. Call us and we will help you choose.

Where is my order?

We process orders within 2 business days and email tracking as soon as your device ships. If your tracking has not arrived, email us your order number and we will look into it right away.

How do I return a device?

Contact us within 14 days of delivery to start a return under our money-back guarantee. A 15% restocking fee applies. After 14 days, all sales are final and no returns are accepted.

Do you ship internationally?

Yes. We ship across the United States and internationally, primarily via UPS. Shipping is free within the US; international rates are calculated at checkout.